Return and Refund Policy

Last Updated: September 13, 2026

This Policy applies to physical theatrical prop-money products purchased from US Prop Fufilment at https://propcashh.com.

1. No Change-of-Mind Returns

All sales are generally final. We do not accept routine returns, exchanges, or refunds because you changed your mind, no longer need the products, ordered the wrong quantity or item, or decided not to use them.

Returns and refunds are limited to damaged products, incorrect orders, and confirmed undelivered orders, subject to the exceptions and legally required remedies below. An undelivered order has no physical item to return.

This Policy does not exclude rights concerning defective or materially misdescribed goods, cancellations, shipping commitments, or other remedies that cannot lawfully be waived.

2. Damaged or Defective Products

Inspect your order promptly after delivery. If products arrive damaged or defective, email customershop.support@gmail.com with your order number, a description of the problem, and reasonable supporting photographs where available.

Please retain the affected products and packaging while we review the issue. We may request additional information reasonably needed to assess the damage or arrange an authorized return. An unboxing video is not required, and inability to provide original packaging will not automatically eliminate a valid claim.

Damage to outer packaging alone is not normally grounds for a refund if the purchased products are unaffected. Damage caused solely by misuse, intentional alteration, or improper handling after delivery is not covered, subject to applicable law.

3. Incorrect or Incomplete Orders

If you receive the wrong product, wrong quantity, or an incomplete order, contact customershop.support@gmail.com promptly with your order number and details of what was received.

For a verified error attributable to us, we will provide an appropriate refund for the affected items or, with your agreement, send the correct or missing items. We may request return of incorrectly supplied goods at our expense.

Minor differences caused solely by screen color settings do not necessarily make an order incorrect. This does not excuse a product that materially differs from its description or the quantity purchased.

4. Undelivered Orders

If your order has not arrived after the applicable delivery estimate, or tracking indicates a delivery problem, contact us so we can investigate with the carrier.

For an order confirmed lost in transit or otherwise undelivered for reasons attributable to us or the carrier, we will refund the affected order, including its applicable original shipping charges, or provide a replacement with your agreement.

A tracking status marked “delivered” is evidence we may consider, not an automatic rejection of your claim. We may reasonably ask you to check the delivery location, household members, building management, and carrier information, but we remain your point of contact for resolving the order problem.

Incorrect customer-provided addresses, refused deliveries, or loss after an actual completed delivery require individual review and do not automatically qualify as carrier non-delivery. These circumstances do not eliminate rights required by law or excuse an error made by us.

5. Return Authorization

We accept returns only when authorized in connection with a qualifying problem or where required by law.

Do not send products back without first contacting us. We will provide the appropriate return destination and instructions. Our listed business mailing address is not automatically the returns-processing location.

For a verified damaged or incorrect product attributable to us or the carrier, we will provide a prepaid return label or otherwise arrange reasonable return costs. We may waive the return requirement. If an authorized return is required, refunds may be processed after receipt and reasonable inspection, unless applicable law requires earlier action.

No restocking fee will be charged for a verified damaged, defective, or incorrectly supplied item.

6. Refund Amount and Method

Approved refunds will generally be issued to the original payment method. We will initiate them promptly after approval; the payment provider or financial institution controls when the credit appears.

A refund may cover only the affected portion of an order when the remaining products were correctly supplied and are retained. Applicable shipping charges will be refunded where appropriate to the issue and as required by law. A full-order refund for a confirmed lost shipment includes the original shipping charge paid for that order.

We will not require you to accept store credit instead of a refund to which you are entitled. Any replacement or alternative resolution requires your agreement.

7. Cancellations and Shipping Commitments

Contact us immediately if you need to cancel or correct an order before shipment. We will attempt to accommodate the request, but orders may already be undergoing fulfillment. This does not limit cancellation rights required by law.

If we cancel a paid order without fulfilling it, we will refund the canceled purchase. Dispatch commitments, shipping delays, and the higher-priced 24-hour dispatch option are addressed in our Shipping Policy.

A promised shipping service that we fail to provide will be reviewed separately; a final-sale rule does not excuse a failure to honor an express commitment.

8. How to Contact Us

Email customershop.support@gmail.com and include:

• Your order number and the email used at checkout

• The affected products and quantities

• A description of the issue

• Relevant photographs or tracking details, if available

Report issues promptly so evidence and carrier records can be preserved. Nothing in this Policy shortens a non-waivable legal deadline or requires you to miss a payment-provider dispute deadline.

We may reject requests supported by materially false information, but a good-faith complaint or payment dispute is not automatically considered fraudulent.

9. Applicable Law and Policy Updates

Nothing in this Policy excludes statutory consumer rights, mandatory return or withdrawal rights where applicable, or liability that cannot lawfully be excluded. When such rights apply, they take priority over conflicting provisions.

The Policy presented when you purchased governs your purchase. Later updates apply prospectively.

10. Business Contact

Store: US Prop Fufilment
Website: https://propcashh.com
Email: customershop.support@gmail.com
Business mailing address:
2040 W 31ST ST STE G PMB 176
Lawrence, KS 66046
United States

Do not use this mailing address for returns unless we specifically authorize it.