Shipping Policy

Last Updated: September 13, 2026

This Shipping Policy applies to physical theatrical prop-money orders placed with US Prop Fufilment at https://propcashh.com.

1. Order Processing and Dispatch

We offer the following dispatch commitments:

Shipping option	Dispatch deadline
Standard shipping	Within 72 hours after you place and pay for your order
Higher-priced shipping option designated at checkout for 24-hour dispatch	Within 24 hours after you place and pay for your order

These are elapsed-hour deadlines, not business-day deadlines, and therefore include weekends and holidays.

“Shipped” or “dispatched” means the package has been handed to the shipping carrier. Creating a label or sending a tracking email alone does not mean the package has been dispatched.

An incomplete address, unsuccessful payment, or necessary order-verification issue may prevent fulfillment. We will contact you if an issue affects the promised dispatch time and handle any delay or cancellation in accordance with applicable law. We will not silently extend an order's deadline by treating it as indefinitely under review.

2. Dispatch Time Is Not Delivery Time

The 72-hour and 24-hour commitments concern when we ship—not when your order arrives.

Carrier transit begins after dispatch. The higher-priced option guarantees the stated faster dispatch commitment; it does not mean delivery within 24 hours. Any faster carrier service or specific transit estimate is determined by the service identified at checkout.

Where a transit estimate is displayed, it is an estimate unless expressly identified as a guaranteed delivery commitment. Overall arrival time includes order processing plus carrier transit.

Do not assume a specific arrival date for a production, event, or deadline that we have not expressly confirmed.

3. Shipping Rates, Services, and Destinations

Available shipping options and their prices are displayed at checkout before payment. The checkout identifies services available for your order and destination.

We ship only to destinations supported by our checkout and applicable shipping restrictions. An address or country not offered at checkout is not a destination we have committed to serve.

This Policy does not promise a particular carrier, flat rate, free shipping, international service, or overnight delivery unless expressly offered for your order.

4. Tracking

When tracking is available, we will send the tracking details using the contact information associated with your order. Carrier tracking may take time to update after handoff.

If a label has been created but carrier acceptance has not been recorded, contact customershop.support@gmail.com if the dispatch deadline has passed.

5. Shipping Address and Changes

Provide a complete, accurate address, including any apartment, suite, unit, or private-mailbox number required for delivery.

For an address correction or cancellation request, contact us immediately. We will attempt to make changes before dispatch, but a completed carrier handoff may prevent changes.

If a package is returned because of an incorrect customer-provided address or refused delivery, we will contact you to review an appropriate resolution. Additional shipping costs may apply if you request reshipment, but we will not charge extra costs attributable to our own error or impose charges without disclosure and agreement.

6. Delays and Failure to Dispatch

Carrier delays, severe weather, holidays, customs review where applicable, or other disruptions can affect transit. We will assist with order problems and honor any remedies required by law.

If we cannot dispatch within the promised period, we will notify you, provide an updated estimate where available, and offer cancellation and a refund where required. We will obtain agreement to a delay where applicable law requires it.

If you paid for the designated 24-hour dispatch option and we fail to dispatch within 24 hours for a reason attributable to us, contact us. We will refund any separately identified priority-dispatch surcharge, or otherwise provide an appropriate adjustment for the unprovided service. A separately priced faster carrier service actually provided may be treated separately. This does not limit other remedies required by law or excuse a guaranteed commitment.

7. Lost, Damaged, Incorrect, or Undelivered Shipments

Email customershop.support@gmail.com with your order number and relevant tracking or photographs.

We will investigate the issue and resolve qualifying claims under our Return and Refund Policy. You do not need to purchase optional package coverage to retain rights required by law.

Carrier tracking and delivery records are relevant evidence, but a “delivered” scan does not automatically defeat a valid non-delivery claim. We remain your point of contact; you are not required to resolve the matter solely with the carrier.

8. International Orders, If Offered

If international shipping is available at checkout, products and shipments remain subject to destination-country laws, carrier restrictions, and customs review.

Unless expressly included in the checkout price, import duties, taxes, and customs charges may be payable by the recipient. Customs delays may affect transit estimates. We will not mislabel shipments or make false customs declarations.

Destination restrictions do not automatically eliminate refund rights or our responsibilities. Any refused, restricted, or returned international shipment will be reviewed individually under the disclosed terms and applicable law.

9. Contact and Mailing Address

Store: US Prop Fufilment
Website: https://propcashh.com
Email: customershop.support@gmail.com
Business mailing address:
2040 W 31ST ST STE G PMB 176
Lawrence, KS 66046
United States

This is a business mailing address, not an advertised pickup location. Returns require prior authorization and the instructions we provide.

10. Applicable Rights and Updates

Nothing in this Policy overrides express order commitments or rights that cannot lawfully be waived.

The Policy disclosed when you purchased applies to that purchase. Later revisions apply prospectively and do not retroactively change an accepted order's dispatch commitment.